iPrint AI Voice & Chat Support Agent
A combined chat and voice support agent for iPrint using ElevenLabs, Twilio, and payment integrations. It handles high-volume customer requests, improves response speed, and keeps sales/support actions inside one conversation.
n8n
ElevenLabs
Twilio
OpenAI APIThe challenge
Client challenge
iPrint received over 500 customer queries daily across chat and phone. Their small support team couldn't keep pace, resulting in long wait times, missed follow-ups, and a deteriorating customer experience.
The build
What I built
I built a combined AI support system: a chat agent for text queries and an ElevenLabs + Twilio voice agent for phone calls — both integrated with Stripe for real-time payment processing and automated appointment scheduling.
- AI chat agent handling all inbound text queries
- ElevenLabs voice agent for natural phone interactions
- Stripe payment integration inside the conversation flow
- Automated booking and appointment scheduling
- 500+ daily query capacity without human involvement
The outcome
Measured outcomes
Response time improved by 45%. 500+ daily queries are now handled autonomously across chat and voice. Human agents focus only on escalated edge cases, while Stripe integration converts support interactions into direct revenue opportunities.
Inside the build
See the system, not just the summary.
Primary workflow view
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