01 — The challenge
Client challenge
iPrint received over 500 customer queries daily across chat and phone. Their small support team couldn't keep pace, resulting in long wait times, missed follow-ups, and a deteriorating customer experience.
Case study · AI agents
AI Voice & Chat Support Agent
A combined chat and voice support agent for iPrint using ElevenLabs, Twilio, and payment integrations. It handles high-volume customer requests, improves response speed, and keeps sales/support actions inside one conversation.
Technology stack
- n8n
- ElevenLabs
- Twilio
- OpenAI API
02 — What I built
What I built
I built a combined AI support system: a chat agent for text queries and an ElevenLabs + Twilio voice agent for phone calls — both integrated with Stripe for real-time payment processing and automated appointment scheduling.
- AI chat agent handling all inbound text queries
- ElevenLabs voice agent for natural phone interactions
- Stripe payment integration inside the conversation flow
- Automated booking and appointment scheduling
- 500+ daily query capacity without human involvement
Inside the build
01 / 07
03 — The outcome
Measured outcomes
Response time improved by 45%. 500+ daily queries are now handled autonomously across chat and voice. Human agents focus only on escalated edge cases, while Stripe integration converts support interactions into direct revenue opportunities.
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